PROGRAM MANAGEMENT – ::Aventi Global::

PROGRAM EFFICIENCY MANAGEMENT

Are you getting the most out of your flexible workforce program? We work with the organisation to put in place the infrastructure to ensure program goals are met in the long term and that the inevitable changes in business and staff are a well planned part of ongoing operations. Our support platform delivers a comprehensive set of tools to seamlessly support the business in the most cost efficient manner possible leveraging automated training combined with access to live help when needed.

TECHNICAL SUPPORT

As we build out and deploy your solution, we build an effective support network to stand behind it when it’s time for business as usual. This can either be a service which we provide and manage for you, or it can be the creation of an internal support group embedded within your own organisation.

PROGRAM EVOLUTION

As the program matures, an immense amount of management information is gathered. All too often the time is not taken to understand how to analyse and learn during the evolutionary state. We work with you to show you how to move things up a gear once the program has started to settle in.

INCIDENT ANALYSIS

We apply our tools and expertise to analyse user support data generated to spot trends early and keep your program on course. The cost effectiveness of the support function and its ability to meet the expectations of your internal customers are key to a stable and successful program. Our aim is to protect the brand we help you build.

TECHNICAL SUPPORT

PROGRAM EVOLUTION

INCIDENT ANALYSIS

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