Churn – it’s not about making butter!

by 12 July, 2017 0

Churn. Turnover. It goes by a lot of names but too much coming and going within a workforce brings a lot of cost and headaches. To keep the butter analogy going for a little while longer, some churn is good. When making butter just the right amount makes the best product. Too little and you […]

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Increasing Internal Customer Satisfaction

by 11 July, 2016 0

While we often think about customers as being the clients of the company that consume the products and services that we produce and sell, we need to consider it’s our internal customers who are key to the success of a flexible workforce program. Internal customer satisfaction creates a desire to actively use the program. Once […]

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